Responsible Gambling at Roospin Casino
At Roospin Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Roospin Casino operates in compliance with Australian gambling regulations and supports the National Consumer Protection Framework (NCPF) for online wagering. We take our duty of care seriously and actively promote responsible gambling practices across all aspects of our platform.
We are dedicated to:
- Preventing underage gambling
- Providing transparent information about odds and game outcomes
- Offering tools that help players manage their gambling activity
- Training our support staff to identify and assist players showing signs of problem gambling
- Cooperating with national self-exclusion schemes
Know the Signs of Problem Gambling
Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:
- Do you spend more money or time gambling than you intended?
- Have you tried to cut back on gambling but found it difficult?
- Do you gamble to escape stress, anxiety, or depression?
- Have you borrowed money or sold possessions to fund gambling?
- Has gambling caused conflict with family, friends, or colleagues?
- Do you feel restless or irritable when you try to stop gambling?
- Do you chase losses by continuing to gamble after losing money?
If you answered yes to one or more of these questions, we strongly encourage you to use the tools available on our platform and to seek professional support.
Responsible Gambling Tools at Roospin Casino
We provide a range of tools to help you stay in control of your gambling. You can access all of these features directly from your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.
Loss Limits
Define the maximum amount you are willing to lose within a set time period. This helps prevent chasing losses and keeps your gambling within a budget you are comfortable with.
Session Time Limits
Set a maximum duration for each gambling session. You will receive a notification when your session limit is approaching, and the session will end automatically once the limit is reached.
Reality Checks
Enable periodic pop-up reminders that show how long you have been playing and how much you have spent or won during your current session. These reminders help you stay aware of your activity in real time.
Cool-Off Period
If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. This option is available immediately upon request.
Self-Exclusion
If you need a longer break, you can self-exclude from Roospin Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account. To request self-exclusion, contact our support team at [email protected] or via live chat available 24/7.
National Self-Exclusion — BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be done for periods ranging from 3 months to a lifetime.
Register at: www.betstop.gov.au
Phone: 1800 238 749
Underage Gambling Prevention
Roospin Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process and may request additional documentation at any time. If we discover that a minor has accessed our platform, the account will be immediately closed and any funds will be handled in accordance with applicable regulations.
If you share a device with minors, we recommend using parental control software to prevent access to gambling websites. The following tools can help:
Support Organisations in Australia
If you or someone you know is struggling with gambling, free and confidential help is available. We encourage all players to reach out to the following organisations:
Gambling Help Online
Free 24/7 counselling, information, and support for people affected by gambling problems.
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (24 hours, 7 days)
Lifeline Australia
Crisis support and suicide prevention services available around the clock.
Website: www.lifeline.org.au
Phone: 13 11 14 (24 hours, 7 days)
Beyond Blue
Support for anxiety, depression, and mental health issues that may be connected to problem gambling.
Website: www.beyondblue.org.au
Phone: 1300 22 4636 (24 hours, 7 days)
MensLine Australia
Professional telephone and online support service for Australian men.
Website: www.mensline.org.au
Phone: 1300 78 99 78 (24 hours, 7 days)
Financial Counselling Australia
Free financial counselling for people experiencing financial difficulty related to gambling.
Website: www.financialcounsellingaustralia.org.au
Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm AEST)
Tips for Gambling Responsibly
- Only gamble with money you can afford to lose — never use funds set aside for rent, bills, or essentials
- Set a budget before you start and stick to it
- Treat gambling as entertainment, not as a source of income
- Take regular breaks and do not gamble for extended periods
- Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs
- Balance gambling with other leisure activities
- Never chase your losses
- Keep track of the time and money you spend gambling
Contact Our Responsible Gambling Team
Our dedicated responsible gambling team is available 24 hours a day, 7 days a week to assist you with any concerns, to help you set limits, or to process a self-exclusion request.
Email: [email protected]
Live Chat: Available directly on the Roospin Casino website, 24/7
All responsible gambling requests are treated with the utmost confidentiality and are processed promptly by our trained support staff.
Last updated: June 2026
